Parent Views/Complaints Procedure
The view and opinions of parents are very important to us at Globe. We encourage parents to share their thoughts, ideas and opinions with us as this informs us about what we are doing well and what could be improved. If you have a great idea, we would like to hear it and we always actively encourage parents to share any issues with us before it becomes a ‘problem’. Either Ms Maxwell, the Executive Headteacher or Mr Joy, the Head of School is around nearly every day at the beginning and the end of the school day to talk with parents and longer meetings can always be arranged if there is a need.
If you are a parent we would really like you to give your view of our school on the Ofsted (Office for Standards in Education website).
Ofsted launched its Parent View website in November 2011. Parent View replaces the Parental Questionnaire used before or during inspections. Parents of children in school must register with Ofsted first before using the site. Parent View asks for your opinion on 12 aspects of our school.
By sharing your views, you will be helping Globe to improve. You will also be able to see what other parents have said about our school. If you do have a concern please make sure to talk to us about it first.
Thank you for taking the time to give your views on Globe.
To register click on the link here: http://parentview.ofsted.gov.uk/
Ofsted state that "Parent View is not a method for complaining or sharing individual concerns about a school with Ofsted."
If you have a concern or a complaint we recommend that in the first instance you talk to a member of staff to avoid misunderstandings and help us to address any issues.
Subsequently, if you do not think that your concern is being dealt with, please make an appointment to speak to Mr Joy, our Head of School, Ms Maxwell, the Executive Headteacher or one of the Senior Leaders. Hopefully they will be able to deal with the matter to your mutual satisfaction.
If, however, you are still not happy and wish to make an official complaint, you can write to the Chair of Governors, John Edwards and address the letter as care of the school. This will be sent to him. The letter should outline the reason(s) for your complaint and why you are still not happy. After investigating the matter, the Chair of Governors will respond to your letter in writing.
If you are not satisfied with the response from the Governing Body then you are entitled to write to OFSTED, the Office for Standards in Education.